Date: September 26, 2011
Types of Information PSAE may collect or maintain about individuals through the StarLiteTherapy website.
Personally Identifiable Information (PII)
PII is information that allows PSAE personnel to identify and communicate with you.
The StarLiteTherapy web site is configured to allow visitors to view the website without providing PSAE with any PII being actively solicited or requiring a PSAE or StarLiteTherapy login account.
Visitors may contact PSAE to:
1. Withdraw consent to PSAE PII retention, use and disclosure of visitor personal information
2. Access or correct PII (personal information)
Written communication addressed Attention: CFO/General Counsel , 200 South Garfield Ave Suite 103,
Alhambra, California, 91801
Calling PSAE’s business office @ 626 642 8886 (9am-6pm Pacific Time).
Fax to 626 281 9531 noting Attention CFO/General Counsel,
Note: Requests regarding correction of PII must be documented in writing via either Fax, postal mail or email.
Collection, Use and Disclosure of Information
Collection: PSAE collects PII where it is provided voluntarily, with your consent, or otherwise as permitted or required by law. PSAE collects PII through the StarLiteTherapy web site when you request information, inquire, purchase or provide comments about the products PSAE sells, or otherwise provide PII by telephone, mail, facsimile, or through the StarLiteTherapy web site.
Use : PSAE will collect and use PII in order to
(a) assess and reply to your requests, inquiries, comments and complaints;
(b) deliver products to you if you have ordered from PSAE’s StarLiteTherapy shopping
(c) meet legal, regulatory, ethical and processing requirements such as adverse event
(d) use customer feedback to better understand PSAE customers’ needs in order to
improve products and services and understand how best to increase awareness.
(e) assist in or co-ordinate product recalls;
(f) provide you with health and product related information
PII of Children: the StarLiteTherapy web site is for adults and expressly NOT for usage by minor children (anyone under 18 years of age) is not intended. PSAE will not intentionally collect PII about minors through the StarLiteTherapy web site .
If a minor submits any information to PSAE through the StarLiteTherapy web site, and PSAE discovers the visitor submitting the information is a minor under 18 years of age, PSAE will delete the information as soon it is discovered and will not use or disclose it for any purpose whatsoever.
Disclosure: PSAE may disclose PII when required in order to meet legal or ethical requirements, including obligations to provide visitor audit data or to report adverse events to The US FDA or other regulatory agencies.
Consent: Consent to the collection, use and disclosure of PII may be given in various ways. Consent can be express (express consent ie: oral, written or electronic), implied (example : providing a visitor name and address for PSAE to send a requested product, or requested information) and may be given by a visitor authorized representative (such as a legal guardian or a person having a power of attorney).
If a visitor actively provides PII and wishes to withdraw consent to its retention, use or disclosure, the visitor should contact PSAE via one of the above noted communication methods.
Visitors may withdraw consent, subject to legal or contractual restrictions and stipulations noted herein within a 2 week from date of submission reasonable notice period.
There are instances where PSAE may collect, use or disclose PII without vistor consent, for example, to collect a debt owed to PSAE by the visitor or to comply with a court order or subpoena.
The StarLiteTherapy Web Site
Active Information Collection: the StarLiteTherapy web site may actively collect information from visitors both by asking specific questions and by permitting visitors to communicate directly with StarLiteTherapy’s parent company PSAE via e-mail and/or feedback forms.
Some of the information that vistors submit on the StarLiteTherapy web site will be personal information.
Passive Information Collection:
As a visitor navigates the StarLiteTherapy web site, certain anonymous information is passively collected (gathered without actively providing the information) using various technologies (Internet Protocol addresses, cookies, Internet tags and navigational data collection, log files, server logs, clickstream etc). Internet browsers automatically transmit this anonymous information, such as the URL of the prior visited web site and the Internet Protocol (IP) address and Internet browser version being used.
The StarLiteTherapy website may also collect anonymous information from visitors on visiting computers via “cookies” (see descriptions below) and Internet tags or web beacons.
The StarLiteTherapy web site may use and combine any passively collected anonymous information to provide better service to site visitors, customize the site based on visitor preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for visitor interface improvement. Such information is not combined with personal information collected elsewhere on the StarLiteTherapy web site
The following is a description of cookies and other passive tracking methods.
“Cookies” are bits of information a web site sends to the visitors’s web browser that helps the site remember information about the visitor and their site usage preferences.
“Session” cookies are temporary bits of information used to improve navigation, block visitors from providing information where inappropriate and collect aggregate statistical information on the site. They are erased once the visitors web browser session is terminated.
“Persistent” cookies are more permanent bits of information that are placed on the hard drive of the visitor’s computer and stay there unless deleted. Persistent cookies store information on the visitor’s computer and enable the retrieving of certain information previously provided (passwords) and assistance in determining the areas of the StarLiteTherapy web site visitors find most valuable.
Visitors can set a browser to accept or reject all cookies, or to notify whenever a cookie is offered so the visitor can decide whether to accept it. To learn more about cookies and specification of preferences, visitors can search for “cookie” under the browser Help pull-down menu.
The StarLiteTherapy web site may use Internet Protocol (IP) addresses as PII. An IP address is a number assigned to a computer by the visiting computer’s Internet service provider to allow access the Internet This data is generally not considered to be personal information since in most cases an IP address is dynamic (changing each time a visitor connects to the Internet), rather than static (unique to a particular visitor’s computer). IP addresses are frequently used to diagnose problems with a server, report aggregate information, determine the fastest route for a computer to use in connecting to a site, and administer and improve the site.
“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the web site server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the site and on different pages of the site. Such tags indicate how many times a page is opened and which information is consulted. “Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images on a website or in an email that allow PSAE and third parties to monitor the activity on a website or to make cookies more effective. PSAE uses log files to store the data that is collected through web beacons.
Access and Correction
PSAE will establish and maintain a PII file of visitors for the above-mentioned purposes. Visitor PII files will be accessible at PSAE offices (note above). At visitor request, PSAE will take appropriate steps to update or correct visitor PII. Visitors should contact PSAE in writing (email,postal or fax transmission) if with any access requests or correction of PII. PSAE will verify requesting parties identity before searching for or providing any PII. Some PII may not be accessed in certain limited circumstances ( ie: cannot be disclosed for legal reasons).
PSAE protects all StarLiteTherapy web site gathered PII using physical, electronic or procedural security measurers appropriate to the sensitivity of the information in PSAE’s custody or control, including safeguards to protect all PII against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Orders placed through StarLiteTherapy’s online Shopping Cart are protected via both active Go Daddy Site Anti Virus and Malware Protection and SSL Encryption Secure Site technology.
All visitor / purchaser submitted information is encrypted using SSL encryption technology and further secure in that PSAE transcribes the visitor submitted purchase information and transacts all credit and debit card transactions manually at our office facility.
No active credit data is transferred over the Internet. Only Authorized PSAE employees who require this financial and address information to fulfill a purchase request for PSAE products are permitted to access this information in accordance with the consent provided (see “Consent” above).
Although PSAE has enacted robust security measures, PSAE cannot guarantee the security of any information that visitors submit electronically outside the barriers of the PSAE StarLiteTherapy web site. For instance – e-mails sent to the StarLiteTherpay web site may not be secure as they transit through portals or email servers not within the StarLiteTherapy domain. Once within the StarLiteTherapy SSL and Virus protected domain such data is as secure as PSAE and the StarLiteTherapy web site’s current Anti Virus – Malware – Anti-Phishing technology can provide. Any transmission of data into the StarLiteTherapy web site though is at your own risk (example: external email server data) . However, access to visitor PII information is strictly limited, and not accessible to the public once captured within the PSAE / StarLiteTherapy web site domain.
Questions – Comments – Concerns
PSAE may in the future decide to sell merge or otherwise reorganize its business inclusive of the existing content and PII databases gathered via PSAE’s StarLiteTherapy web site.
For inquiries, please call us at (888) 891-1308 or email us at email@example.com.